FAQS
Shipping & Orders
Where do you ship?
We currently ship worldwide.
How much is shipping?
CANADA. We offer free shipping for every order over $75 before taxes. Delivery charges are set at $8 for the regions of Quebec and Ontario, and $10 for the rest of Canada.
USA. We offer free shipping for every order over $120. Develiry charges are set at $18 for Standard Shipping and $25 for Express Shipping.
INTERNATIONAL. Delivery charges for International orders are directly calculated at checkout and are subjected to import fees.
Do you ship to PO boxes?
Yes, we do :)
Returns & Exchanges
What is your return policy?
We are confident that you will love our products as much as we do. However, if you are not completely satisfied with your purchase, you may get a refund. All products, (except treats) can be returned within 30 days of the fulfillment date. We offer a refund based on the original payment method.
Please note that a fee of $8 applies to all returns and will be deducted from the refund.
In order to be eligible for a refund, all returned products must be in excellent condition. We will not accept products that are broken, soiled, chewed up, or in poor condition. Please note that it may take up to 10 business days for the refund to appear in your bank account.
Please note that products that have been bought during a special sale (Black Friday, Cyber Monday, Seasonal Sale), CANNOT be refunded. If you wish to return your items, you can only do so by getting a store credit. Full-priced items purchased with a discount code CAN be returned.
If you have any questions about our return policy, feel free to contact us by email at info@peachydogs.com.
Do you offer exchanges?
We are happy to offer free exchanges for canadian orders for any unused/unworn items within 30 days. Follow this link to start an exchange.
At this time, we do not accept exchanges for orders outside Canada.
How do I make a return or exchange?
Follow this link to start your return/exchange request.
Can I change or cancel my order?
If your order hasn't been dispatched yet, we can cancel or modify your order. Please reach out to us as soon as possible at info@peachydogs.com
Warranty
What is your Warranty?
We pride ourselves into offering high-quality products for you and your pup. We offer a limited one-year warranty on pretty much all our items. If your product isn't performing as it should, we'll be more than happy to fix or replace your item free of charge.
Products
Where are Peachy Dogs products manufactured?
Our products are currently manufactured in China, Canada, and USA. We work with partners that prioritize quality, worker safety, fair wages and low-environnement impact.
