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FAQS

In this section, you will find the most frequently asked questions about our products and our company. If your question is still not answered in this list, please do not hesitate to contact us at info@peachydogs.com. It will be our pleasure to help you and answer any questions you might have.

Orders & Returns

Can I change or cancel my order?

Unfortunately, it is not possible to change an order. However, if the order has not been shipped yet, it is possible to cancel the order. Email us as soon as possible at info@peachydogs.com with the subject line: Order Cancellation.

What is your return policy?

All our products, except when mentioned, can be returned within 30 days of purchase. We offer a full refund based on the original payment method. Click here to start a return.

Canada: Please note that a fee of $8 applies to all returns and will be deducted from the refund.

International Orders: International customers are responsible for covering the cost of the return shipment and all related fees.

In order to be eligible for a refund, all returned products must be in excellent condition. We will not accept products that are broken, soiled, chewed up or in poor condition. Please note that it may take up to 10 business days for the refund to appear in your bank account.

If you have any questions about our return policy, feel free to contact us by email at info@peachydogs.com.

Do you accept exchanges?

Unfortunately, we do not accept exchanges at the moment. Instead, we recommend that you return the unsatisfying item and place a new order. If you have any questions or are unsure about our policy, feel free to contact us by email at info@peachydogs.com.

How can I return my order?

To start the return process, follow the instructions here.

Shipping

Where does Peachy Dogs ship?

At this time, we only ship to Canada and the United States. If your country is not in our delivery territory, you can write to us at info@peachydogs.com. We wish to expand our delivery territory in the coming months.

How much does shipping cost?

CANADA - Québec & Ontario

Delivery charges are set at $8 for the regions of Quebec and Ontario. Shipping is free for any purchase of $65 or more (before taxes).

CANADA - Rest of Canada

Delivery charges are set at $15 for the regions of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Saskatchewan and Yukon. Delivery is free for any purchase of $150 or more (before taxes).

UNITED STATES

Shipping costs to the United States are $25 for Standard Shipping, $35 for Express Shipping and $45 for Heavy Shipping. This fee does not include any taxes or customs duties. Shipping is free for any purchase of $200 or more (before taxes).

When will I get my order?

Orders are prepared and shipped the same day or the day after you placed your order online. Usually you will receive your package within 2 to 5 working days. However, national holidays and other exceptional events (Christmas, Black Friday, strikes at postal services, etc.) may cause additional delays.

Products

Where can I buy Peachy Dogs products?

Currently, our products are only available on our website.

What materials does Peachy Dogs use?

The materials used vary depending on the product. Please refer to the product page for more information.

Is Peachy Dogs vegan?

Yes, Peachy Dogs is 100% vegan. We care deeply about the welfare of animals. This is why none of our products are made from animal material - so no animal leather. We also make sure that our products are made without any animal cruelty.

How do I clean/maintain Peachy Dogs products?

All information on product maintenance is included in the description of each product. Please refer to the product page in question for more information.

Where is Peachy Dogs made?

At the moment, all of our products are made in China. We choose suppliers who share our values: product quality, worker safety, fair wages and environmental awareness.

Packaging

Is Peachy Dogs eco-friendly?

The well-being of our planet is important to us. This is why the majority of the items in your package are certified compostable and/or recyclable. We also prioritize suppliers who have environmental certifications and who make an effort to reduce their environmental footprint.

What are the packaging materials made of?

Adhesive Tape: 100% compostable, biodegradable et recyclable. Made from 100% recycled FSC certified paper, printed with soy-based ink and a non-toxic adhesive finish that activates with water.

Tissue Paper: 100% recyclable. Made from 30% recycled FSC certified paper and printed with soy-based ink.

Stickers: 100% compostable et recyclable. Made from FSC certified paper and printed with soy-based ink.

Thank You Card: 100% recyclable. Made from 30% recycled FSC certified paper.

Hang tags: 100% recyclable. Made from 30% recycled FSC certified paper.

Mailing box: 100% recyclable. Made from 30% recycled cardboard.

Our Company

Who should I contact regarding a collaboration/partnership?

For all inquiries or questions regarding collaboration, partnership, press and/or marketing, please contact Audrey at audrey@peachydogs.com.

Does Peachy Dogs currently hire?

All our job openings are posted on Instagram, Facebook and LinkedIn. Follow us on social media to be the first to know when we open a new position. Even if we are not currently hiring, you can still send us your CV by email at audrey@peachydogs.com. (Yup, we really keep the CVs that spark our interest).

Wholesale

Can I sell Peachy Dogs products in my store?

At the moment, we do not take any wholesale orders. If you have any questions or would like to talk more about this, contact us at audrey@peachydogs.com

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