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FAQS

In this section, you will find the most frequently asked questions about our products and our company. If your question is still not answered in this list, please do not hesitate to contact us at info@peachydogs.com. It will be our pleasure to help you and answer any questions you might have.

―SHIPPING

Where do you ship from?

We are a proud, Canadian-based brand and all orders are dispatched from our warehouse in Montreal, Canada.

Where does Peachy Dogs ship?

At the moment, we ship to Canada, United States, Australia, New Zealand, Mexico and all of the Europe.

How much does shipping cost?

CANADA - Québec & Ontario

Delivery charges are set at $8 for the regions of Quebec and Ontario. Shipping is free for any purchase of $65 or more (before taxes).

CANADA - Rest of Canada

Delivery charges are set at $15 for the regions of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Saskatchewan and Yukon. Delivery is free for any purchase of $150 or more (before taxes).

UNITED STATES

Shipping costs to the United States are $25 for Standard Shipping, $35 for Express Shipping and $45 for Heavy Shipping. This fee does not include any taxes or customs duties. Shipping is free for any purchase of $200 or more (before taxes).

When will I get my order?

Orders are prepared and shipped the same day or the day after you placed your order online. Usually you will receive your package within 2 to 5 working days. However, national holidays and other exceptional events (Christmas, Black Friday, strikes at postal services, etc.) may cause additional delays.

Will I be charged additional customs & import duties?

Customs and import duties are dependent on your country and are the responsibility of the customer. If you live in Canada, you won't pay any additional customs and duties. If you have any questions regarding customs, please feel free to contact us at info@peachydogs.com

―ORDERS

Can I change or cancel my order?

Unfortunately, it is not possible to change an order. However, if the order has not been shipped yet, it is possible to cancel the order. Email us as soon as possible at info@peachydogs.com with the subject line: Order Cancellation.

―RETURNS & EXCHANGES

Can I return my item(s)?

Yes, you can return your item if you are unhappy with it. Visit our return policy page for more information.

Do you accept exchanges?

Yes we do. Please visit our exchange page for more information.

How can I make a return/exchange?

Click here to make a return or an exchange.

SIZING

Unsure about which size is best for your pup?
Visit our sizing guide page for more informations to help choose the right size.

Sizing guide

―PACKAGING

Is Peachy Dogs eco-friendly?

The well-being of our planet is important to us. This is why the majority of the items in your package are certified compostable and/or recyclable. We also prioritize suppliers who have environmental certifications and who make an effort to reduce their environmental footprint.

What are the packaging materials made of?

Adhesive Tape: 100% compostable, biodegradable et recyclable. Made from 100% recycled FSC certified paper, printed with soy-based ink and a non-toxic adhesive finish that activates with water.

Tissue Paper: 100% recyclable. Made from 30% recycled FSC certified paper and printed with soy-based ink.

Stickers: 100% compostable et recyclable. Made from FSC certified paper and printed with soy-based ink.

Thank You Card: 100% recyclable. Made from 30% recycled FSC certified paper.

Hang tags: 100% recyclable. Made from 30% recycled FSC certified paper.

Mailing box: 100% recyclable. Made from 30% recycled cardboard.

―PRODUCTS

Where can I buy Peachy Dogs products?

You can buy our products directly online or you can visit one of our selected suppliers.

Good Boy Collective - Vancouver

Is Peachy Dogs vegan?

Yes, Peachy Dogs is 100% vegan. We care deeply about the welfare of animals. This is why none of our products are made from animal material - so no animal leather. We also make sure that our products are made without any animal cruelty.

How do I clean/maintain my Peachy Dogs products?

All information on product maintenance is included in the description of each product. Please refer to the product page in question for more information.

Where is Peachy Dogs made?

It depends on each products; some of them are made in Canada and others are made in China. Either way, we always choose suppliers who share our values: product quality, worker safety, fair wages and environmental awareness.

―COLLABS

Do you do collabs?

We do! If you are a content creator, influencer or a brand, and you wish to collaborate with us, please contact Audrey at audrey@peachydogs.com

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